Refund Policy
Last updated 1 November 2026.
7-day money-back guarantee
If the course is not what you expected, email us within 7 days of your purchase and we will refund you in full. You do not need to give a reason.
The refund is the full CA$29 you paid. We do not keep a service fee.
Exam-failure refund
If you sit the Google Cloud Professional Data Engineer exam within your 6-month access period and do not pass, email us your official Google score report showing a fail, with your name and email matching the account you bought with. We will refund the full CA$29.
This is a refund term, not a promise that you will pass. Nothing on this page guarantees a pass.
Where the law requires a full refund
Where the law requires a full refund, or where the fault is ours — you paid but never got access, you were charged twice, or the site is unusable for you — we refund 100%.
Google Cloud charges are not ours to refund
The labs run against a Google Cloud project and billing account that you own and pay for. If a lab left a resource running and Google billed you for it, that bill is between you and Google: we are not the payer on that account, we cannot see the charge, and we cannot reverse it.
What we can do is make sure you are warned before you start. Every lab states its expected cost and ends with a cleanup step, and the Terms of Service ask you to set a budget alert and to delete the project if you are unsure anything was cleaned up. A refund of the course price does not cover Google's charges.
If you live in the EU or the UK
Consumer law there normally gives you 14 days to cancel a digital purchase. Because access unlocks the moment you pay, the checkout asks you to expressly agree that supply starts immediately and to acknowledge that you lose that cancellation right once access is unlocked. Our 7-day money-back guarantee is a separate promise and applies either way, whichever is better for you.
One refund per account
You can claim one refund per account, whether it is the 7-day guarantee or the exam-failure refund.
How to ask
Email support@norstudy.com from the address you used to buy, or just mention that address, and say which refund you are claiming. For the exam-failure refund, attach your score report.
What happens next
- The refund goes back to the card or payment method you paid with.
- Stripe processes it immediately, but it can take 5–10 business days to appear on your statement, depending on your bank.
- Your 6-month access ends when the refund is processed, and so does your licence to the material. Delete the notebooks you downloaded — after a refund you may not keep using, sharing or republishing them.
Statutory rights
Nothing on this page reduces rights you have under the consumer law where you live. If your local law gives you a longer cancellation period or a stronger remedy, you keep it — email us and we will follow the law that applies to you, including a full refund where that is what the law requires.
After 7 days
Past the 7-day window we do not normally refund, because the whole course is delivered the moment you pay for it. The exceptions are the exam-failure refund above, and anything genuinely broken — you paid but never got access, you were charged twice, or the site is unusable for you. Email us and we will sort it out on its merits.